How website, traveller, booking and payment-plan information may be collected and used.
01
Information we may collect
We collect only information reasonably required to provide and improve our travel services.
Contact information
Name, email address, telephone number and the details you provide when contacting SmartVoya.
Traveller information
Passenger names, dates of birth, nationality and travel-document information when required for a booking or visa service.
Booking information
Travel dates, routes, hotel choices, package selections, traveller preferences and supplier references.
Payment-plan information
Deposit amount, instalment frequency, due dates, payment status and transaction references. Payment-card details should be handled by approved payment providers rather than stored directly by SmartVoya.
Technical information
IP address, device and browser type, pages visited, error logs and cookie choices where these tools are enabled.
Communications
Messages, enquiries, support history, feedback and preferences communicated to us.
02
How we use information
Information may be used for the following purposes.
To respond to searches, enquiries and customer-support requests.
To arrange flights, hotels, holidays, tours, visa support and related travel services.
To administer Pay Small Small deposits, instalments, reminders, deadlines and payment status.
To issue tickets or vouchers after the applicable booking conditions and full-payment requirements are satisfied.
To secure the website, prevent fraud, investigate misuse and resolve technical problems.
To meet contractual, accounting, regulatory and legal obligations.
To send travel updates or marketing communications where permission has been given, with an option to unsubscribe.
To analyse and improve website performance where optional analytics consent has been provided.
03
Who information may be shared with
Travel services often require information to move between carefully selected providers.
Depending on the service requested, relevant information may be shared with airlines, hotels, tour operators, visa-support partners, travel technology providers, payment processors, fraud-prevention services, cloud or email providers, professional advisers and public authorities where disclosure is lawfully required.
Only the information reasonably necessary for the particular service should be shared. Providers may have their own privacy notices and data-retention requirements.
04
Cookies and similar technologies
Cookies are small pieces of information stored by a browser to support website functions and remember choices.
CategoryPurposeDefault
Strictly necessarySecurity, core navigation and remembering your cookie preference.Always active
AnalyticsMeasures website usage and performance when analytics cookies are enabled.Off until accepted
PreferencesRemembers optional display, language or travel preferences.Off until accepted
MarketingSupports relevant advertising or campaign measurement when marketing cookies are enabled.Off until accepted
You can reopen the consent panel at any time by selecting Cookie Settings in the footer. Removing browser cookies may also remove your stored choice.
05
Retention, security and international processing
Information should not be kept longer than reasonably necessary for the purpose for which it was collected.
Retention periods may vary according to booking, payment, accounting, dispute-resolution and regulatory requirements. Appropriate technical and organisational safeguards should be used, including access controls, secure connections, staff confidentiality, supplier due diligence, backups and incident procedures.
Some airlines, hotels, technology suppliers and travel partners may process information outside Nigeria. Where this occurs, SmartVoya should use appropriate safeguards and disclose relevant transfer information where required.
06
Your choices and rights
Subject to applicable law and verification of identity, you may ask about the personal information held about you.
Request access to or a copy of your personal information.
Ask for inaccurate or incomplete information to be corrected.
Request deletion or restriction where legally available.
Object to certain processing or withdraw consent for optional processing.
Ask for portable information where applicable.
Opt out of marketing communications.
Raise a privacy complaint through the SmartVoya Contact page or with the relevant data-protection authority.
Contact and policy updates
For questions about this page or a request concerning your information, use the Contact page or call 0814 123 4567.
This page may be updated as SmartVoya services, suppliers, business processes or legal requirements change. Material updates will be communicated where appropriate.
Last updated: 6 August 2026
Your privacy choices
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