How SmartVoya protects and handles information connected with enquiries, travel services and Pay Small Small plans.
This Privacy Policy explains the types of personal information SmartVoya Travels & Tours may collect, why the information is used, when it may be shared and the choices available to customers and website visitors.
It applies to information received through this website, customer enquiries, travel-service requests, Pay Small Small plans and related communications.
Depending on the service, information may include contact details, passenger and booking details, travel-document information, payment-plan records, transaction references, customer-support messages, device information, website activity and cookie choices.
SmartVoya should avoid collecting information that is not reasonably needed and should take additional care when processing passport, identity, financial or other sensitive information.
Information may be used to provide requested travel services, manage bookings and instalments, communicate important deadlines, issue tickets or vouchers after full payment, prevent fraud, provide support, improve the website and meet legal or contractual obligations.
Optional marketing and analytics processing should take place only where an appropriate permission or other lawful basis applies.
Relevant information may be shared with airlines, hotels, tour operators, visa-support providers, booking platforms, payment processors, technology suppliers, professional advisers and public authorities where necessary for the requested service or required by law.
SmartVoya should require service providers to protect information and use it only for agreed purposes. Third-party travel suppliers may also act under their own privacy notices.
Pay Small Small records may include deposit amount, instalment schedule, due dates, balances and payment status. Full card details should be entered directly into the secure environment of an approved payment provider and should not be stored in the SmartVoya application unless a compliant, documented requirement is later introduced.
Strictly necessary cookies support security, navigation and storage of your cookie preference. Analytics, preference and marketing cookies remain optional and should not be activated before the relevant consent is recorded.
See the Data Usage & Cookies page for category details, or reopen the consent panel using the Cookie Settings link in the footer.
Information should be retained only for as long as reasonably required for the relevant booking, support, payment, accounting, legal or dispute-resolution purpose. SmartVoya should use safeguards appropriate to the sensitivity and risk of the information, including controlled access, secure transmission, supplier checks, staff confidentiality and incident-response procedures.
Subject to applicable law and identity verification, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also unsubscribe from optional marketing and change your cookie settings.
Some requests may be limited where information must be retained for a booking, legal claim, regulatory duty or other lawful reason.
A parent, guardian or authorised adult should provide information for a child traveller. Where one person supplies information about another traveller, that person should have authority to do so and should make this policy available to the traveller.
Use the Contact page or call 0814 123 4567 for privacy enquiries or requests.
This policy may be updated when website features, suppliers or legal requirements change. Material changes should be clearly communicated where appropriate.
Last updated: 6 August 2026
